第二十三章 指尖如酒[第1页/共6页]

Humanresourcesarepreciousassetsofaninstitution.Itseemshardtopredicthumancapitalsometimes,becausehumanbeingsarechangeable,easytobeaffectedbymanyexternalorinternalfactors.However,usingsomespecificpsychologicalprinciplesconcerninghumanresources,canfacilitatetheprincipletotrain,motivate,andevaluatethestaff.

Later,onthebasisofIQ,atermcalledEQwasdeveloped.Itreferstopeople’semotionalintelligence.BeingaGreatLeaderRequiresEmotionalIntelligence.

◆ContingencyView

System1:exploitive-authoritative(orpunitive-authoritarian),theleaderhasalowconcernforpeopleandusessuchmethodsasthreatsandotherfear-basedmethodstoachieveconformance.;System2:benevolent-authoritative(orpaternalistic-authoritarian),theresponsibilityliesatthemanageriallevelsbutnotatthelowerlevelsoftheorganizationalhierarchy;System3:consultativesystem,thesuperiorhassubstantialbutnotcomplete,trustandconfidenceinhissubordinates;4:theparticipative(orgroupinteractive)modelofanorganizationalsystem,superiorshavecompleteconfidenceintheirsubordinates,andmotivationisbyeconomicrewardsbasedongoalswhichhavebeensetinparticipation.

Theprinciplecanchooseeithertheorytomotivatetheteachers.Thereisnoabsolutelyrighttheory,onlythemoresuitabletheoryinlightofdifferentsituations.

Theprinciplecanusethetheoryofbasicassumptionstounderstandtheemployees,andtomotiveaswellastoinductthem.Iftheworkersalwaysgetpositiveassumptionsfromthecampusenvironment,theymayoptimisticandwillingtocontribute,andviseversa.Theleadermayalsousethebasicassumptionstogetanalysisoftheinstitutionandworkers,thushelpdesigningthefuture.

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